Frequently Asked Questions (FAQ)

General FAQ

• How do I get invited to see a map?
• How can I tell if I’m a site administrator?
• I forgot my password, what do I do?

Site Administration FAQ

• What data formats are accepted?
• How do I edit a feature style?

Mobile FAQ

• How do I access Lightship Maps on my phone?
• How do I log in on my mobile device?

Lightship Maps

Using Maps

• Overview: Lightship Maps
• Mobile: Using the Menu
• Mobile: Navigating the legend
• Navigating the map list and legend
• Change the base layer on any map
• Printing a map

See all 9 articles

Using Reports

• Overview: Reports
• Using a report
• Reporting area of interest using the buffer feature
• Report area of interest using the free-form feature
• Deselecting features
• Export Excel vs View on Map

Maps Administration

• Share a map with an expiring link
• Delete a map
• Set your default map background
• Control map permissions

Reports Administration

• Report Export Excel Templates
• Delete a report
• Control report permissions
• Create a report
• Export options: How to subtotal by length
• Export excel setup

Layer Administration

• Adding labels to a layer
• Delete a layer
• Adding WMS layers
• Remove a field from a data source
• Change the unique field (unique ID) or display field of a data set
• Create a Definition Query

See all 19 articles

Site Administration

• Share Site Data
• Exporting data as a zipped shapefile
• Set up users
• Control shares
• Editing contacts & companies

Lightship Collect

Collect Application

• Overview: Lightship Collect
• How to open a map in Collect
• Using a form in Collect
• Using an offline form in Collect
• Use PDF Layers Offline
• Turning off cellular data use

See all 7 articles

Using Forms (Web)

• Overview: Lightship Forms
• Using a form on the web app
• Complete an inspection
• Deleting a feature

Forms Administration

• Add a Repeatable Section to a Form
• Create a Repeatable Section
• Building a form: what are the field types?
• Add fields to an existing form
• Include hyperlink in features
• Delete a form

See all 11 articles

Lightship Works

People

• Resetting a User's Password
• Changing a User's Role
• Understanding the User Details Page
• Editing a User's Details
• Creating a User

Devices

• What is a Beacon?

Areas

• Turning on Area Triggers
• Editing the Area Style
• Creating an Area

Groups

• Adding Users to a Group
• Creating a Group

Layers

• Turning system layers off
• Turning on your Maps data
• Changing the map background

Schedules

• Creating a Schedule

Alarms

• Responding to an Alarm on the Web App
• Notifying a User of an Alert
• Creating an Alert

Automations

• Best Practices: What Automations do you Need?
• Best Practices: Building Your Automations
• Best Practices: Naming Automations
• Creating an Automation

Check-in Automations

• Creating a Check-in Automation
• Best Practices: Check-in Automations

Communicating & Locating

• Using Lightship Messaging
• Searching Using Advanced Search
• Using the Quick Search
• Calling, Messaging & Checking-in

Web Application: Layout

• Using the Action Bar
• Bookmarking Your Favourites
• Using the Quick Menu
• Web Interface

Mobile Application

• Setting up a tilt alarm
• Responding to an alarm on the mobile application
• Starting an Alarm
• Direct Messaging
• Layout

Lightship Projects

Using Projects

• Project Task Reminders
• Add a point to a project using coordinates
• Archive a project
• Delete a project
• What are project resources?
• Overview: Lightship Projects

See all 10 articles

Projects Administration

• Add a map, report, or form to all projects of a Project Type
• Add a Project Resource to an individual project
• Default zoom and center
• Control project permissions
• Add a new priority
• Creating a new project category

See all 10 articles

Getting Started

Step-by-Step Guide to Getting Started

• Step 1: Add data to your site
• Step 2: Create a map
• Step 3: Create a report
• Step 4: Create a form
• Step 5: Create a project
• Step 6: User admin and permissions

You should know

• Works Glossary of Terms
• Maps Glossary of Terms
• Can't find what you're looking for?
• We are here to help you!

Updates

Current Month

• May 7, 2018 Updates

Previous Months

• April 2, 2018 Updates
• February 2, 2018 Updates
• November 17, 2017 Updates
• October 20, 2017 Updates
• September 14, 2017 Updates
• August 15, 2017 Updates

See all 13 articles

Older

• December 15, 2016 Updates
• November 21, 2016 Updates
• October 31, 2016 Updates
• July 22, 2016 Updates
• July 5, 2016 Updates
• June 15, 2016 Updates

See all 13 articles