In a user's details page, those with the administrator role can edit the user's name, job title, email address, groups, contact information, and other details.
To edit the user's information, open the details page and hover your cursor over the item you'd like to change until the 'edit' option appears. Click 'edit' and type in the new information. Click the check mark to save your changes.
To ensure a user is notified via phone call or via SMS, click 'edit' and then click the selection box next to the desired option (as seen above). A green selection box means the item is selected.